Electricity: Questions and Answers

Rate plan comparisons: how do I find the cheapest rate?

You will find the cheapest supplier quite simply with the rate calculator from Verivox. The calculator takes into account available rates and, even with very little input, finds the cheapest one on offer for you. First enter your zip-code into the rate calculator to see a comparison. Next we need your annual electricity consumption. You will find this on your last electricity bill. If you don't know your electricity consumption you can use the following average figures as a guideline:

Singles:	7,000 kWh/year
Couples:	10,000 kWh/year
Small families:	15,000 kWh/year
Families:	20,000 kWh/year

After this you can start your personal supplier comparison.

Rate comparison: what should I keep in mind?

An important point is price guarantees, which some electricity suppliers offer. Likewise, you should look at length of commitment and periods of notice. We recommend not being bound to the new supplier for longer than 12 months. The shorter the commitment the more flexibility you have as a customer.

How do I switch electricity suppliers?

The switching of suppliers is simple and carries no risks for the consumer, because the electricity supply is always secured by law. You do not need to give notice to leave your current supplier yourself because your new electricity supplier takes care of everything else for you. They also cancel your old electricity contract and ensure a continued supply of electricity.

Does the switch cost anything?

No. The switch is free of charge for consumers.

What changes when switching electricity suppliers?

Little changes for you. You receive your bill from the new electricity supplier and make your payments to them. The local grid operator continues to be responsible for the maintenance of your access to electricity. The electricity meter does not have to be removed or changed. Your electricity also still comes via the same grid as before.

Should I cancel the contract with my old supplier myself?

No. The new supplier cancels your contract at the first opportunity.

Can the switch lead to a cut in electricity supply?

No. The local electricity supplier is obliged by law to maintain a constant supply to all households – even if they are no longer the contractual supplier. They cannot, therefore, simply switch off the supply because a customer has cancelled.

How long does it take to switch suppliers?

Your new service plan typically occurs at your next scheduled meter read. In practice, this means a switch can occur within up to two billing cycles. Often an earlier meter read can be requested for an extra fee.